Abandoned Booking Recovery PRO

When a customer starts a booking but doesn't pay, Yatra tracks the session and (with this module on) emails them up to three personalised "complete your booking" reminders — each with a one-click link back to the saved checkout. Recovered bookings are tagged and reported separately so you can see real revenue impact.

What you'll need

Thing	Where to get it
Yatra Pro license	Yatra → License
Abandoned Booking Recovery enabled	Yatra → Modules → Abandoned Booking Recovery
Working transactional email	Your SMTP / ESP must be sending properly — test from Yatra → Email first
At least one published trip	Recovery only triggers when the customer started a real booking flow

Step 1 — Enable the module

1. Open Yatra → Modules.
2. Find Abandoned Booking Recovery → toggle on.
3. A new menu item appears: Yatra → Abandoned Recovery.

Step 2 — Configure recovery settings

Open Yatra → Abandoned Recovery → Settings.

Setting	Default	Notes
Enable recovery emails	off	Master toggle.
First email — send after	1 hour	Delay after abandonment for the first reminder.
Second email — send after	1 day	Delay after abandonment for the second reminder.
Final email — send after	3 days	Delay after abandonment for the final reminder.
Discount code (optional)	(empty)	A promo code to attach to one of the reminder emails for an extra incentive. Created on the Discounts page.
Discount applies to	Final only	Which of the three emails carries the discount.
Auto-expire after (days)	7	Stop sending reminders after this many days; mark the abandoned record as Expired.
Track in reports	on	Tag recovered bookings so they show in the Recovery Stats card.

Step 3 — Customise the three email templates

The module ships with three default templates — open Yatra → Email → Templates and look for:

• Abandoned Recovery — 1h reminder (abandoned_booking_recovery_first)
• Abandoned Recovery — 1d reminder (abandoned_booking_recovery_second)
• Abandoned Recovery — 3d final (abandoned_booking_recovery_final)

Each is editable like any other template — subject, body HTML, sender override. They support all the standard merge tags plus a special tag that resolves to the customer's saved-checkout URL.

Recovery link details

The URL contains a short-lived token that rehydrates the customer's prior cart state — selected trip, traveler counts, picked date, custom-field answers. They land back on the payment step, not the start.

Step 4 — Verify with a test abandonment

1. In a private browser window, start a booking on any trip.
2. Fill in customer details, reach the Payment step.
3. Close the browser tab without paying.
4. In the admin, open Yatra → Abandoned Recovery.
5. Your test session should appear with status Abandoned.
6. Wait for the first-email delay (or manually trigger via the Send first email now action on the row).
7. Email arrives → click the recovery link → land back in the payment step → complete payment.
8. The row flips to Recovered. Reporting updates.

The Abandoned Recovery admin

Status filter pills

Pill	What's in it
All	Everything across all states.
Abandoned	Open carts that haven't received any recovery emails yet.
Contacted	At least one recovery email has been sent.
Recovered	Customer came back and completed the booking.
Expired	Past the auto_expire_after window with no recovery.

Default columns

• Customer (name + email captured before abandonment)
• Trip (with travel date if set)
• Value (estimated booking total)
• Emails sent (0–3, with timestamps on hover)
• Status
• Time elapsed (since abandonment)

Per-row actions

• Send recovery email now (skips the delay)
• View timeline (every email send + open + click event)
• Mark expired (stops the sequence)
• Delete

Recovery Stats card

Top of the page, four tiles:

• Total abandoned in the period
• Total recovered
• Recovery rate (% of contacted)
• Recovered revenue (sum of completed bookings tagged as recovered)

How the recovery flow works

Customer adds trip + clicks Continue → Yatra creates abandoned_booking row
                                       ↓
                          1 hour later: First email
                                       ↓
                          1 day later: Second email
                                       ↓
                          3 days later: Final email (with discount code)
                                       ↓
                       7 days later: Auto-expire if not recovered

If at any point the customer pays — via the recovery link OR directly — Yatra cancels the remaining emails and flips the row to Recovered.

Troubleshooting

No abandoned rows showing up — confirm the module is enabled AND the recovery settings have Enable recovery emails turned on. Yatra only starts tracking sessions after the toggle is on.

Emails not sending — first test ordinary booking emails work. The recovery system uses the same SMTP path; if booking confirmations don't arrive, recovery emails won't either. See Email & notifications.

Recovery links land on the trip page, not the payment step — the saved session expired. Sessions are valid for the auto_expire_after window. Increase it if your traffic profile needs longer.

Discount code in the email shows the literal — the Discount code field in Step 2 is empty. Add a code and pick which email carries it.

Recovered count looks too high / low — make sure Track in reports is on. Bookings completed without going through the recovery link aren't counted as recovered.

Useful links

• Email & notifications — customise the three template bodies.
• Discounts — create the discount code attached to the final email.
• Hooks & filters — yatra_abandoned_booking_recovered, yatra_abandoned_email_sent.

Where to read more

• All modules — module catalog.