Frequently asked questions
General
What is Yatra?
A WordPress plugin built specifically for tour operators, travel agents, and activity providers. The free plugin ships a complete booking office — trips, departures, customer accounts, native checkout, enquiries, and the email pipeline. Yatra Pro adds licensed modules (gateways, dynamic pricing, deposits, automation, analytics).
Is Yatra free?
Yes. The free plugin gives you everything you need to run a real tour-operator booking office.
Yatra Pro is a separate plugin that unlocks licensed modules. See Pro modules.
Do I need coding skills?
No for day-to-day trip building. Developers can extend Yatra with hooks and filters and the REST API.
What's the difference between Yatra and Yatra Pro?
Yatra is the free plugin. Yatra Pro is a separate plugin that requires Yatra to be installed first. Pro unlocks licensed modules and premium gateways.
What URLs does Yatra create?
| URL | What it shows |
|---|---|
/trip/ | Public trip catalog |
/trip/{trip-slug}/ | Single trip page |
/destination/ | Destinations archive |
/activity/ | Activities archive |
/trip-category/ | Trip categories archive |
/book/ | Booking flow / cart |
/book/{trip-slug}/ | Booking flow for a specific trip |
/my-account/ | Customer account |
You can rename any slug under Yatra → Settings → Permalink.
Compatibility
Does Yatra work with any WordPress theme?
Yes — designed for broad theme compatibility. If layouts clash, briefly switch to a default theme (Twenty Twenty-Five) to isolate theme CSS. You can override any Yatra template by copying it from wp-content/plugins/yatra/templates/ to wp-content/themes/{theme}/yatra/.
Does Yatra work with the block editor?
Yes — Yatra ships native Gutenberg blocks for trips, destinations, activities, trip categories, search, and account. See Blocks & page builders.
Does Yatra work with Elementor / Divi / Bricks / Oxygen?
Yes — all of them. Use a Posts widget targeting the trip post type, plus a Shortcode widget for catalog or search forms.
Can I use WooCommerce instead?
The free core emphasizes native trip checkout for speed and clarity. WooCommerce can run alongside Yatra — see WooCommerce co-existence.
Is Yatra multisite compatible?
Yes — Network: true. Each subsite has its own data.
Selling trips
How do I sell trips?
- Create a trip, set a price.
- Connect PayPal or Pay Later (free), or Stripe / Razorpay / Mollie / Paystack / Square / Authorize.Net / Bank Transfer PRO under Yatra → Settings → Payment.
- Run a test transaction with sandbox keys.
- Switch to live keys.
See Payments for the full guide.
What payment gateways does the free plugin support?
PayPal (Simple email-IPN or REST modes) and Pay Later are fully working in the free core. Pro adds Stripe, Razorpay, Mollie, Paystack, Square, Authorize.Net, and Bank Transfer.
Does Yatra support deposits or partial payments?
The Flexible Payments module lets you collect a deposit at booking time. Combine with Scheduled Payments to auto-charge the balance on a future date.
Unlock deposits →Can I issue refunds?
Yes. The Yatra → Payments page lets you mark a payment as Refunded. The actual money movement happens in the gateway dashboard. Best practice: refund first in the gateway, then mark refunded in Yatra.
How do discounts / coupons work?
The free plugin supports percentage or fixed discounts, redemption limits, optional date windows, "first-time customer only" flags, and per-trip applicability — via codes the customer types at checkout. The Pro Advanced Discount module adds Group Only (auto-applies when traveler count crosses a threshold) and Promo + Group (a code that also stacks group-size logic on top). See Discounts and Advanced Discount module.
How do I handle different currencies for different markets?
The free plugin uses a single site currency. For multi-currency (showing prices in EUR for European visitors and USD for US visitors), pair Yatra with a multi-currency plugin like Currency Switcher for WooCommerce or use a per-market subdomain with separate Yatra installs.
Customers & travelers
How do customers book a trip?
- Click Book now on a trip page.
- Pick date / departure.
- Set traveler counts.
- Continue to checkout, fill in contact + traveler details.
- Pay.
- Receive confirmation email.
Do customers need an account?
Configurable. With Allow guest checkout on (in Settings → Customer), customers can book without registering. Yatra creates a customer record on first booking.
Can I collect emergency contact / passport details?
Yes — the booking form includes optional emergency contact fields. For passport / visa / insurance numbers, use the Pro Dynamic Form Field module to add custom fields.
Drag-drop booking form builder. Add text / select / checkbox / file / date fields with conditional visibility.
Unlock the form builder →Can I collect waivers and consent forms?
Liability waivers and signature-required consent forms tied to trips. Each traveler signs digitally; bookings show "consent signed" status.
Unlock trip consent →Availability & departures
What's the priority between manual dates, recurring rules, and the trip default?
Yatra uses a three-layer system, highest priority first:
- Manual Availability Dates — specific rows (per-date capacity, sold-out flag, price override). These always win.
- Recurring Availability Rules — pattern-based dates (every Tuesday, daily July–August, etc.).
- Trip Builder default — the trip's Availability & Booking window, used as a fallback for any date neither of the above touches.
See Availability — three-layer system for the worked-example breakdown.
Can I cap each departure separately?
Yes — set per-departure capacity on the individual departure (or per-rule capacity on a recurring rule). The trip's Max Travelers under Availability & Booking acts as the default and as an absolute cap.
How do I cancel a departure with notice?
Open the departure → click Cancel → email affected customers → refund related bookings via the Bookings page. See Departures for the full flow.
Pricing
Can I set per-traveler-category pricing?
Yes (free) — set adult / child / infant / senior prices in the trip's Pricing section after creating Traveler Categories.
Can I run seasonal or demand-based pricing?
Rules engine for seasonal / demand / group-size / per-day pricing. Yatra → Dynamic Pricing after enabling.
Unlock dynamic pricing →Privacy, GDPR, data ownership
Is my data shared with wpyatra.com?
No. Yatra is self-hosted — every customer record, booking, payment, and traveler detail lives in your WordPress database.
Is Yatra GDPR-compliant?
Yatra is built on WordPress and stores user data in your own site. WordPress's standard Tools → Export Personal Data and Erase Personal Data flows work for Yatra data.
How do I report a security vulnerability?
Email the wpyatra.com security contact privately. Don't post exploit steps in public reviews.
Translation
Can I translate Yatra?
Yes — text domain is yatra (free) and yatra-pro (Pro). Loco Translate, WPML, TranslatePress, Polylang, and Weglot all work.
Performance
How many trips / bookings can Yatra handle?
There are no hardcoded limits. Performance is driven by your hosting (PHP-FPM workers, MySQL configuration, page cache).
Will Yatra hurt my SEO?
No. Yatra outputs normal WordPress pages and URLs. Yoast / Rank Math / SEOPress all index Yatra correctly.
Developer
Where's the REST API documentation?
REST API. Routes live under /wp-json/yatra/v1/.
Where are the hooks and filters?
Hooks & filters. Free + Pro share the same yatra_* action / filter naming.
Pricing & support
Where can I get help?
- WordPress.org support forum — public threads.
- GitHub — bug reports.
- wpyatra.com priority support — Pro license holders.
See Support for routing details.