Email & notifications

ProSequences, full delivery logs & Mailchimp sync are Yatra Pro. The free plugin already sends every transactional email — you can edit subject, body, and HTML on all 25 templates without a Pro license.View pricing →

Yatra sends transactional emails at every important moment — booking confirmation, admin notice, payment receipt, departure reminder, post-trip review request. This page is the practical guide for editing them, making them deliverable, and unlocking multi-step sequences with Pro Email Automation.

The Email hub

Email hub — Delivery / Templates / Sequences / Logs tabs

Open Yatra → Email. The URL is admin.php?page=yatra&subpage=email-automation.

The hub has up to four tabs:

Tab	Free	Pro
Delivery	✅ Site-wide sender settings.
Templates	✅ All 25 transactional templates.
Sequences	—	PRO Multi-step sequences.
Email logs	—	PRO Per-send delivery log.

Sequences and Email logs only appear when Yatra Pro is active and the Email Automation module is on (toggle in Yatra → Modules).

Delivery settings

The Delivery tab covers the basics that decide whether your emails land in inboxes or spam:

From email — visible "From" address. Use a [email protected] on a domain you control.
From name — usually your tour-operator name.
Reply-to — where replies go (default: site admin).
Admin email — where admin-targeted notices go (new booking, new enquiry, etc.).

Important: WordPress's built-in wp_mail() is unreliable on most hosts. Connect a real ESP (SendGrid, Postmark, Mailgun, Amazon SES) using a transport plugin like WP Mail SMTP, FluentSMTP, or Post SMTP. Then configure SPF, DKIM, and DMARC for the From domain.

Templates

The Templates tab lists every template with these columns:

Name — what the template does.
Audience — Customer or Admin.
Trigger — the event key that fires it (e.g. booking.created, payment.received).
Status — Active / Inactive toggle.

Module-gated templates stay listed

Templates that require a Pro module (Trip Consent, Scheduled Payments, Abandoned Booking Recovery) still appear in the list even without the module — you can read them and review their copy, but they're view-only until the module is enabled.

The 25 transactional templates

Every template's content is editable from the Templates tab; module-gated ones are read-only until the relevant Pro module is active.

Booking lifecycle (customer)

Template key	Display name	Trigger	Notes
`booking_confirmation`	Booking Confirmation	`booking.created`	The unified customer email — sent at checkout, manual admin bookings, and on confirmation.
`booking_cancelled`	Booking Cancelled	`booking.cancelled`	Customer-facing cancellation notice.
`booking_completed`	Booking Completed	`booking.completed`	Sent when the trip-completion cron flips the booking after travel date.
`booking_expired_customer`	Booking Expired	`booking.expired`	Sent when a pending booking is auto-cancelled by expiry cron.
`new_booking`	(Legacy) New Booking	`booking.created`	Older event-specific template kept for backwards compatibility.
`booking_payment`	(Legacy) Payment Received	`payment.received`	Older event-specific template kept for backwards compatibility.
`booking_confirmed`	(Legacy) Booking Confirmed	`booking.confirmed`	Older event-specific template kept for backwards compatibility.

Booking lifecycle (admin)

Template key	Display name	Trigger
`admin_new_booking`	Admin: New Booking	`booking.created`
`admin_payment_received`	Admin: Payment Received	`payment.received`
`admin_booking_cancelled`	Admin: Booking Cancelled	`booking.cancelled`
`admin_booking_expired`	Admin: Booking Expired	`booking.expired`

Payment

Template key	Display name	Trigger	Module-gated by
`payment_received`	Payment Received (customer)	`payment.received`	—
`payment_reminder`	Payment Reminder	`payment.reminder`	—
`scheduled_payment_reminder`	Scheduled Payment Reminder	`scheduled.payment.reminder`	Scheduled Payments PRO
`scheduled_payment_succeeded`	Scheduled Payment Received	`scheduled.payment.succeeded`	Scheduled Payments PRO
`scheduled_payment_failed`	Scheduled Payment Failed (customer)	`scheduled.payment.failed`	Scheduled Payments PRO
`admin_scheduled_payment_failed`	Admin: Scheduled Payment Failed	`scheduled.payment.failed`	Scheduled Payments PRO

Reminders & marketing

Template key	Display name	Trigger
`trip_reminder`	Trip Reminder	`reminder.trip`
`review_request`	Review Request	`marketing.review_request`

Enquiries

Template key	Display name	Trigger
`enquiry_received`	Enquiry Received	`enquiry.created`
`enquiry_admin`	Admin: New Enquiry	`enquiry.created`
`enquiry_response`	Enquiry Response	`enquiry.responded`

Template key	Display name	Trigger	Module-gated by
`customer_email_verification`	Email Verification	`account.email_verification`	—
`trip_consent_request`	Trip Consent Request	`consent.requested`	Trip Consent PRO

Abandoned booking recovery PRO

Module-gated by Abandoned Booking Recovery — listed in the catalog regardless, sends only when the module is active.

Template key	Display name	Trigger
`abandoned_booking_recovery_first`	Abandoned Recovery — 1h reminder	`booking.abandoned_recovery`
`abandoned_booking_recovery_second`	Abandoned Recovery — 1d reminder	`booking.abandoned_recovery`
`abandoned_booking_recovery_final`	Abandoned Recovery — 3d final	`booking.abandoned_recovery`

"Free baseline" — 17 templates fire without Pro

Of the 25 templates in the catalog, 17 work in the free plugin out-of-the-box: every booking lifecycle email (customer + admin), payment received/reminder, enquiry triad, trip reminder, review request, and email verification. The other 8 require their corresponding Pro module to actually fire (the rows stay visible for content review).

Edit a template

Click a template name in the Templates tab to open the editor.

Email template editor — settings, subject, body HTML, merge-tag sidebar

Top of the page

← Back to templates — return to the list.
Preview — opens a rendered preview in a new tab using the Sample data service so merge tags resolve to realistic values.
Save — persists changes.
Status toggle — Active / Inactive.

Settings section

Field	Notes
Name	Internal label for the Templates list.
From name	Overrides the global Delivery → From name for this template only.
From email	Overrides the global From email.
Reply-to	Can use merge tags (e.g. so replies go directly to the customer).
CC / BCC	Comma-separated addresses or merge tags.

Subject & body

Subject line — supports merge tags (e.g. Your booking is confirmed · ).
Email body (HTML) — the full message. WYSIWYG-style with raw HTML support.
Merge-tag sidebar — every available tag for this template, with click-to-copy.

Available merge tags

Merge tags use {{…}} syntax. Whitespace inside the braces is OK — {{ trip_name }} is the same as {{trip_name}}.

Tags below come from one place: the central merge-tag registry (Yatra\Services\EmailMergeTagRegistry). The renderer and the in-editor "Available Variables" sidebar both read from it, so any tag listed here is guaranteed to resolve at send time on the events shown — no drift between the docs, the sidebar, and the actual email.

See which tags apply to a specific template

Open any template in the editor — the merge-tag sidebar on the right shows you exactly which tags resolve for that event, with click-to-copy. The list narrows automatically when you change the template's trigger.

Universal tags (every template)

These are merged in by parseTemplate() so every event has them.

Tag	Renders
`{{site_name}}`	WordPress Site Title.
`{{site_url}}`	Site root URL.
`{{admin_email}}`	Site administrator email.
`{{admin_url}}`	Link to the Yatra admin dashboard.
`{{current_date}}`	Today's date formatted per the site's date format.
`{{current_year}}`	Current four-digit year.

Customer tags

Available on booking, enquiry, account, and consent / abandoned-recovery emails (customer_last_name / customer_phone are on booking + enquiry contexts only).

Tag	Renders
`{{customer_name}}`	Full name (first + last).
`{{customer_first_name}}`	First name only.
`{{customer_last_name}}`	Last name only (booking events).
`{{customer_email}}`	Customer email address.
`{{customer_phone}}`	Customer phone (booking + enquiry).

Booking tags

Available on every booking-context event (booking.*, payment.*, reminder.trip, marketing.review_request, scheduled.payment.*).

Tag	Renders
`{{booking_reference}}`	Customer-visible booking code (e.g. `YTR-2024-001234`).
`{{booking_id}}`	Internal numeric booking identifier.
`{{booking_url}}`	Link to view the booking in My Account.
`{{booking_status}}`	`pending` / `confirmed` / `cancelled` / `completed`.
`{{payment_status}}`	`unpaid` / `partial` / `paid` / `refunded`.
`{{trip_name}}`	Title of the trip.
`{{trip_url}}`	Public link to the trip page.
`{{travel_date}}`	Departure date formatted per site settings.
`{{travelers_count}}`	Number of travelers on the booking.
`{{travelers_list}}`	Plain-text list of traveler names.
`{{travelers_list_html}}`	HTML-formatted list of traveler names.
`{{traveler_custom_fields_html}}`	Dynamic Form Field answers per traveler, rendered as HTML.
`{{booking_custom_fields_html}}`	Booking-level Dynamic Form Field answers as HTML.
`{{special_requests}}`	Customer-entered special-requests text.
`{{special_requests_html}}`	Special requests with line breaks preserved.
`{{cancellation_reason}}`	Reason recorded when the booking was cancelled. (`booking.cancelled` only)
`{{completion_date}}`	Date the trip was marked completed. (`booking.completed`, `marketing.review_request`)
`{{expiry_policy_note}}`	Message shown when a pending booking auto-expires. (`booking.expired` only)

Money tags

Tag	Renders
`{{total_amount_formatted}}`	Booking total with currency symbol — preferred over raw totals.
`{{amount_due_formatted}}`	Remaining balance with currency symbol.
`{{currency}}`	ISO 4217 currency code (e.g. `USD`).
`{{payment_gateway}}`	Internal gateway slug (`stripe` / `paypal` / …).
`{{payment_gateway_label}}`	Human-readable gateway name (Stripe, PayPal …).
`{{payment_schedule}}`	`full` / `deposit` / `partial`.
`{{payment_schedule_label}}`	Humanised schedule (e.g. "Deposit", "Full Payment").

Payment-event tags

Tag	Renders	Resolves on
`{{payment_amount_formatted}}`	Amount of the specific payment with currency.	`payment.received`, `payment.reminder`
`{{payment_method}}`	Instrument label ("Card", "Bank Transfer", …).	`payment.received`, `payment.reminder`
`{{transaction_id}}`	Gateway transaction reference for the payment.	`payment.received`
`{{due_date}}`	Payment due date for reminders.	`payment.reminder`

Scheduled-payment tags PRO

Resolve on scheduled.payment.reminder / scheduled.payment.succeeded / scheduled.payment.failed (Scheduled Payments module).

Tag	Renders	Resolves on
`{{scheduled_amount_formatted}}`	Amount of the upcoming scheduled charge with currency.	all three
`{{scheduled_date_formatted}}`	When the next scheduled charge will run.	all three
`{{payment_type_label}}`	"Deposit", "Final", "Installment 2 of 4", …	all three
`{{balance_after_formatted}}`	Balance remaining after this charge succeeds.	`scheduled.payment.succeeded`
`{{failure_reason}}`	Gateway-supplied reason a scheduled charge failed.	`scheduled.payment.failed`
`{{failure_intro_html}}`	Intro block for the payment-failure email body.	`scheduled.payment.failed`
`{{failure_followup_html}}`	Closing block prompting the customer to update payment.	`scheduled.payment.failed`

Reminder & review tags

Resolve on reminder.trip and marketing.review_request.

Tag	Renders	Resolves on
`{{days_until_trip}}`	Days remaining until departure.	`reminder.trip`
`{{reminder_days}}`	Configured number of days before the trip when the reminder fires.	`reminder.trip`
`{{reminder_extra_html}}`	Optional extra block (packing list, etc.).	`reminder.trip`
`{{review_url}}`	Public link the customer opens to leave a review.	`marketing.review_request`

Enquiry tags

Resolve on enquiry.created and enquiry.responded. The response-only fields are injected solely on the response email — they don't appear in enquiry.created.

Tag	Renders	Resolves on
`{{enquiry_id}}`	Internal numeric enquiry identifier.	both
`{{enquiry_date}}`	When the enquiry was submitted.	both
`{{subject}}`	Subject line the customer provided.	both
`{{message}}`	Customer message body (sanitised, line breaks preserved).	both
`{{original_message}}`	First message in the enquiry thread (no line-break escaping).	both
`{{response}}`	Operator's typed reply.	`enquiry.responded`
`{{response_message}}`	Same as `response`.	`enquiry.responded`
`{{response_date}}`	When the reply was sent.	`enquiry.responded`

Resolve on consent.requested (Trip Consent module).

Tag	Renders
`{{recipient_name}}`	Traveler receiving the consent email.
`{{form_name}}`	Title of the consent form.
`{{consent_link}}`	URL to open and sign the form.
`{{expiry_notice_html}}`	Optional expiry-message block.
`{{consent_test_notice_html}}`	Shown only on admin test sends.

Account / verification tags

Resolve on account.email_verification.

Tag	Renders
`{{verification_link}}`	Magic link the customer opens to verify their email.
`{{intro_paragraph}}`	Opening sentence (registration / resend variant).
`{{footer_note}}`	Disclaimer for unintended recipients.
`{{expiry_notice_html}}`	Link-expiry messaging block (also used by consent emails).

Abandoned-recovery tags PRO

Resolve on booking.abandoned_recovery (Abandoned Booking Recovery module).

Tag	Renders
`{{recovery_link}}`	Resume the abandoned checkout from the customer email.
`{{recovery_reminder_label}}`	Sequence-stage label ("First reminder", "Final reminder", …).
`{{recovery_intro_html}}`	Lead paragraph specific to each recovery email.

Extending the registry

Modules can append their own tags without forking core:

php

add_filter( 'yatra_email_merge_tag_definitions', function ( array $catalog ) {
    $catalog['airline_pnr'] = [
        'key' => 'airline_pnr',
        'label' => 'Airline PNR',
        'description' => 'Six-character GDS reservation code.',
        'category' => 'booking',
        'sample' => 'ABC123',
        'events' => [ 'booking.confirmed', 'booking.created' ],
    ];
    return $catalog;
} );

Whatever you append flows into the sidebar AND must be injected by the relevant dispatcher (filter yatra_booking_email_variables for booking events, yatra_send_transactional_email for any send). Otherwise the tag renders empty in the email.

Per-event reference

Every email Yatra sends is fired from one of 17 events. Each entry below explains when the event fires, which dispatcher assembles the variables, which templates subscribe to it, and the full variable list with explanations. Generated from the central registry.

`booking.created` — Booking Created

When it fires. A new booking is inserted into the database. Triggered by checkout (POST /yatra/v1/bookings/place) and by the admin "Create Booking" flow. The Email Automation hook fans the event out to every active template keyed to this event.

Dispatcher. yatra_booking_created action → EmailAutomationHooks::onBookingCreatedEventTemplates → EmailAutomationService::mergeBookingVariablesForTemplates()

Templates listening to this event:

booking_confirmation — Booking Confirmation (Customer)
new_booking — Legacy: New Booking (Customer)
admin_new_booking — Admin: New Booking (Admin)

Variables available (33 across 4 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (5)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking (15)

Tag	Explanation
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment (7)

Tag	Explanation
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`booking.confirmed` — Booking Confirmed

When it fires. Booking status flips to confirmed — typically after a deposit / full payment lands, or when an operator manually confirms a pending booking in admin.

Dispatcher. BookingService::sendStatusEmail() (status_confirmed branch) → free renderer → Pro override via maybeSendTransactional

Templates listening to this event:

booking_confirmed — Legacy: Booking Confirmed (Customer)

Variables available (33 across 4 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (5)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking (15)

Tag	Explanation
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment (7)

Tag	Explanation
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`booking.cancelled` — Booking Cancelled

When it fires. Booking status flips to cancelled. Either the customer cancels through My Account or an operator cancels in admin; the cancellation reason is stored on the booking row and exposed to the template.

Dispatcher. BookingService::sendStatusEmail() (cancelled branch) → free renderer → Pro override

Templates listening to this event:

booking_cancelled — Booking Cancelled (Customer)
admin_booking_cancelled — Admin: Booking Cancelled (Admin)

Variables available (34 across 4 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (5)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking (16)

Tag	Explanation
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.
	Reason recorded when the booking was cancelled.

Payment (7)

Tag	Explanation
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`booking.completed` — Trip Completed

When it fires. Booking is marked completed — usually by the yatra_booking_completion_cron after the travel date passes, or by an operator manually flipping the status.

Dispatcher. BookingService::sendStatusEmail() (completed branch) and EmailAutomationHooks::maybeSendCompletedTemplate

Templates listening to this event:

booking_completed — Booking Completed (Customer)

Variables available (34 across 4 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (5)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking (16)

Tag	Explanation
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.
	Date the trip / booking was marked completed.

Payment (7)

Tag	Explanation
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`booking.expired` — Booking Expired (Non-payment)

When it fires. The booking-expiry cron auto-cancels a pending booking that wasn't paid within the configured window. Sends both customer and admin variants.

Dispatcher. BookingCronService::expireBookings() → TYPE_BOOKING_EXPIRED_CUSTOMER / TYPE_ADMIN_BOOKING_EXPIRED

Templates listening to this event:

booking_expired_customer — Booking Expired (Customer)
admin_booking_expired — Admin: Booking Expired (Admin)

Variables available (34 across 4 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (5)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking (16)

Tag	Explanation
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.
	Message shown when a booking auto-expires for non-payment.

Payment (7)

Tag	Explanation
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`payment.received` — Payment Received

When it fires. A payment (full, deposit, or partial) is captured. Fired from every gateway (Stripe, PayPal, Razorpay, Paystack, Mollie, COD) via yatra_payment_completed. Sends both customer receipt and admin notification.

Dispatcher. NotificationService::sendPaymentReceived() → TYPE_PAYMENT_CONFIRMATION / TYPE_ADMIN_PAYMENT_RECEIVED

Templates listening to this event:

booking_payment — Legacy: Payment Received (Customer)
admin_payment_received — Admin: Payment Received (Admin)
payment_received — Payment Received (customer) (Customer)

Variables available (36 across 4 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (5)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking (15)

Tag	Explanation
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment (10)

Tag	Explanation
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Amount of the specific payment with currency.
	Instrument label (e.g. Card, Bank Transfer).
	Gateway transaction reference for the payment.
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`payment.reminder` — Payment Reminder

When it fires. A balance is outstanding past its due date. Currently no built-in cron dispatcher — operators trigger sends from the booking detail page, or wire one via the yatra_send_transactional_email filter. Tag list reflects what variablesFromBooking() + payment context provide when fired.

Dispatcher. Operator-triggered or custom cron → TYPE_PAYMENT_REMINDER

Templates listening to this event:

payment_reminder — Payment Reminder (Customer)

Variables available (36 across 4 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (5)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking (15)

Tag	Explanation
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment (10)

Tag	Explanation
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Amount of the specific payment with currency.
	Instrument label (e.g. Card, Bank Transfer).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).
	Payment due date for reminders.

`reminder.trip` — Trip Reminder

When it fires. The trip-reminder cron fires reminder_days before travel date (default 3 days, configurable in Settings → Bookings). Sends a "your trip is coming up" email with packing-list / weather extras.

Dispatcher. BookingCronService::sendReminders() → TYPE_BOOKING_REMINDER

Templates listening to this event:

trip_reminder — Trip Reminder (Customer)

Variables available (36 across 5 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (5)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking (15)

Tag	Explanation
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment (7)

Tag	Explanation
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

Reminder & review (3)

Tag	Explanation
	Days remaining until departure.
	Configured number of days before the trip when the reminder fires.
	Optional extra block appended to reminder emails (packing list, etc.).

`marketing.review_request` — Review Request

When it fires. After a booking is marked completed, the ReviewReminderService schedules an email some configurable number of days later inviting the customer to leave a review.

Dispatcher. ReviewReminderService::sendReminder() → TYPE_REVIEW_REQUEST

Templates listening to this event:

review_request — Review Request (Customer)

Variables available (35 across 5 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (5)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking (16)

Tag	Explanation
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.
	Date the trip / booking was marked completed.

Payment (7)

Tag	Explanation
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

Reminder & review (1)

Tag	Explanation
	Public link the customer opens to leave a review.

`enquiry.created` — Enquiry Received

When it fires. A visitor submits the enquiry form on a trip page (POST /yatra/v1/enquiries). Sends a confirmation to the visitor AND a notification to the configured admin address.

Dispatcher. EnquiryService::createEnquiry() → TYPE_ENQUIRY_CUSTOMER_RECEIVED + TYPE_ENQUIRY_ADMIN

Templates listening to this event:

enquiry_received — Enquiry Received (Customer)
enquiry_admin — Admin: New Enquiry (Admin)

Variables available (16 across 4 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (3)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer email address.
	Customer phone number.

Booking (2)

Tag	Explanation
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.

Enquiry (5)

Tag	Explanation
	Internal numeric enquiry identifier.
	When the enquiry was submitted.
	Subject line the customer provided.
	Customer message body (sanitised, line breaks preserved).
	First message in the enquiry thread (no line-break escaping).

`enquiry.responded` — Enquiry Response

When it fires. An operator types a reply in the admin enquiry detail panel and clicks Send. The response is recorded on the thread and emailed back to the customer.

Dispatcher. EnquiryService::respondToEnquiry() → TYPE_ENQUIRY_CUSTOMER_RESPONSE

Templates listening to this event:

enquiry_response — Enquiry Response (Customer)

Variables available (19 across 4 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (3)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer email address.
	Customer phone number.

Booking (2)

Tag	Explanation
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.

Enquiry (8)

Tag	Explanation
	Internal numeric enquiry identifier.
	When the enquiry was submitted.
	Subject line the customer provided.
	Customer message body (sanitised, line breaks preserved).
	First message in the enquiry thread (no line-break escaping).
	Operator's typed reply (alias of response_message).
	Operator's typed reply.
	When the reply was sent.

`consent.requested` — Trip Consent Requested

When it fires. An operator (or auto-trigger) sends a consent form to a booking traveler. Each traveler receives a unique signing URL.

Dispatcher. TripConsentService::sendConsentRequest() → TYPE_TRIP_CONSENT_REQUEST

Templates listening to this event:

trip_consent_request — Trip Consent Request (Customer)

Variables available (14 across 4 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Booking (3)

Tag	Explanation
	Customer-visible booking code (e.g. YTR-12345).
	Title of the trip the booking / enquiry is for.
	Departure date formatted per site settings.

Trip consent (4)

Tag	Explanation
	Traveler receiving the consent email.
	Title of the consent form.
	URL to open and sign the form.
	Shown only on admin test sends.

Account / verification (1)

Tag	Explanation
	Link-expiry messaging block (consent / verification emails).

`account.email_verification` — Customer Email Verification

When it fires. A new customer registers OR requests a fresh verification link. The email contains a magic link that, when opened, flips the yatra_email_verified user meta to 1 and lets the customer complete checkout.

Dispatcher. AuthController::sendVerificationEmail() → TYPE_CUSTOMER_EMAIL_VERIFICATION

Templates listening to this event:

customer_email_verification — Email Verification (Customer)

Variables available (13 across 3 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (3)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer email address.

Account / verification (4)

Tag	Explanation
	Magic link the customer opens to verify their email.
	Opening sentence (registration / resend variant).
	Disclaimer for unintended recipients.
	Link-expiry messaging block (consent / verification emails).

`scheduled.payment.reminder` — Scheduled Payment Reminder

When it fires. The Scheduled Payments cron runs before each installment is charged, sending a heads-up email with the upcoming amount and date.

Dispatcher. ScheduledPaymentService::sendUpcomingReminder() → TYPE_SCHEDULED_PAYMENT_REMINDER

Templates listening to this event:

scheduled_payment_reminder — Scheduled Payment Reminder (Customer)

Variables available (36 across 5 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (5)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking (15)

Tag	Explanation
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment (7)

Tag	Explanation
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

Scheduled payment (3)

Tag	Explanation
	Amount of the upcoming scheduled charge with currency.
	When the next scheduled charge will run.
	Humanised type (Deposit, Final, Installment 2 of 4 ...).

`scheduled.payment.succeeded` — Scheduled Payment Succeeded

When it fires. A scheduled installment is successfully captured by the gateway. The email confirms the charge and shows the remaining balance.

Dispatcher. ScheduledPaymentService::handleSuccess() → TYPE_SCHEDULED_PAYMENT_SUCCEEDED

Templates listening to this event:

scheduled_payment_succeeded — Scheduled Payment Received (Customer)

Variables available (37 across 5 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (5)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking (15)

Tag	Explanation
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment (7)

Tag	Explanation
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

Scheduled payment (4)

Tag	Explanation
	Amount of the upcoming scheduled charge with currency.
	When the next scheduled charge will run.
	Humanised type (Deposit, Final, Installment 2 of 4 ...).
	Balance remaining after this charge succeeds.

`scheduled.payment.failed` — Scheduled Payment Failed

When it fires. A scheduled installment fails — card declined, insufficient funds, etc. Sends both a customer notice (with a "fix payment method" CTA) and an admin alert.

Dispatcher. ScheduledPaymentService::handleFailure() → TYPE_SCHEDULED_PAYMENT_FAILED + TYPE_ADMIN_SCHEDULED_PAYMENT_FAILED

Templates listening to this event:

scheduled_payment_failed — Scheduled Payment Failed (Customer)
admin_scheduled_payment_failed — Admin: Scheduled Payment Failed (Admin)

Variables available (39 across 5 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (5)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking (15)

Tag	Explanation
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment (7)

Tag	Explanation
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

Scheduled payment (6)

Tag	Explanation
	Amount of the upcoming scheduled charge with currency.
	When the next scheduled charge will run.
	Humanised type (Deposit, Final, Installment 2 of 4 ...).
	Provided by the gateway when a scheduled charge fails.
	Intro block for the payment-failure email body.
	Closing block prompting the customer to update payment.

`booking.abandoned_recovery` — Abandoned Checkout Recovery

When it fires. A customer started checkout but didn't complete payment. The abandoned-recovery cron sends a sequence of reminders (1h, 1d, 3d by default) each containing a resume-checkout link.

Dispatcher. AbandonedBookingService::sendRecoveryEmail() → TYPE_ABANDONED_BOOKING_RECOVERY_FIRST/SECOND/FINAL

Templates listening to this event:

abandoned_booking_recovery_first — Abandoned Recovery — 1h (Customer)
abandoned_booking_recovery_second — Abandoned Recovery — 1d (Customer)
abandoned_booking_recovery_final — Abandoned Recovery — 3d (Customer)

Variables available (13 across 4 groups):

Universal (6)

Tag	Explanation
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer (2)

Tag	Explanation
	Full name (first + last) of the customer / enquirer.
	Customer email address.

Booking (2)

Tag	Explanation
	Customer-visible booking code (e.g. YTR-12345).
	Title of the trip the booking / enquiry is for.

Abandoned recovery (3)

Tag	Explanation
	Resume the abandoned checkout from the customer email.
	Sequence-stage label (First, Second, Final).
	Lead paragraph specific to each recovery email.

Per-template merge-tag reference

This section enumerates every template and the exact tags that resolve when it sends. Generated from the central registry — when a new tag is added there, this table is the canonical place to update.

`booking_confirmation` — Booking Confirmation

Trigger event — booking.created
Audience — Customer

Available merge tags (33 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`new_booking` — Legacy: New Booking

Trigger event — booking.created
Audience — Customer

Available merge tags (33 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`booking_confirmed` — Legacy: Booking Confirmed

Trigger event — booking.confirmed
Audience — Customer

Available merge tags (33 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`booking_cancelled` — Booking Cancelled

Trigger event — booking.cancelled
Audience — Customer

Available merge tags (34 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.
	Reason recorded when the booking was cancelled.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`booking_completed` — Booking Completed

Trigger event — booking.completed
Audience — Customer

Available merge tags (34 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.
	Date the trip / booking was marked completed.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`booking_expired_customer` — Booking Expired

Trigger event — booking.expired
Audience — Customer

Available merge tags (34 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.
	Message shown when a booking auto-expires for non-payment.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`booking_payment` — Legacy: Payment Received

Trigger event — payment.received
Audience — Customer

Available merge tags (36 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Amount of the specific payment with currency.
	Instrument label (e.g. Card, Bank Transfer).
	Gateway transaction reference for the payment.
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`admin_new_booking` — Admin: New Booking

Trigger event — booking.created
Audience — Admin

Available merge tags (33 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`admin_payment_received` — Admin: Payment Received

Trigger event — payment.received
Audience — Admin

Available merge tags (36 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Amount of the specific payment with currency.
	Instrument label (e.g. Card, Bank Transfer).
	Gateway transaction reference for the payment.
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`admin_booking_cancelled` — Admin: Booking Cancelled

Trigger event — booking.cancelled
Audience — Admin

Available merge tags (34 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.
	Reason recorded when the booking was cancelled.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`admin_booking_expired` — Admin: Booking Expired

Trigger event — booking.expired
Audience — Admin

Available merge tags (34 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.
	Message shown when a booking auto-expires for non-payment.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`payment_received` — Payment Received (customer)

Trigger event — payment.received
Audience — Customer

Available merge tags (36 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Amount of the specific payment with currency.
	Instrument label (e.g. Card, Bank Transfer).
	Gateway transaction reference for the payment.
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

`payment_reminder` — Payment Reminder

Trigger event — payment.reminder
Audience — Customer

Available merge tags (36 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Amount of the specific payment with currency.
	Instrument label (e.g. Card, Bank Transfer).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).
	Payment due date for reminders.

`scheduled_payment_reminder` — Scheduled Payment Reminder

Trigger event — scheduled.payment.reminder
Audience — Customer
Module gate — Scheduled Payments (Pro)

Available merge tags (36 tags across 5 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

Scheduled payment

Tag	Renders
	Amount of the upcoming scheduled charge with currency.
	When the next scheduled charge will run.
	Humanised type (Deposit, Final, Installment 2 of 4 ...).

`scheduled_payment_succeeded` — Scheduled Payment Received

Trigger event — scheduled.payment.succeeded
Audience — Customer
Module gate — Scheduled Payments (Pro)

Available merge tags (37 tags across 5 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

Scheduled payment

Tag	Renders
	Amount of the upcoming scheduled charge with currency.
	When the next scheduled charge will run.
	Humanised type (Deposit, Final, Installment 2 of 4 ...).
	Balance remaining after this charge succeeds.

`scheduled_payment_failed` — Scheduled Payment Failed

Trigger event — scheduled.payment.failed
Audience — Customer
Module gate — Scheduled Payments (Pro)

Available merge tags (39 tags across 5 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

Scheduled payment

Tag	Renders
	Amount of the upcoming scheduled charge with currency.
	When the next scheduled charge will run.
	Humanised type (Deposit, Final, Installment 2 of 4 ...).
	Provided by the gateway when a scheduled charge fails.
	Intro block for the payment-failure email body.
	Closing block prompting the customer to update payment.

`admin_scheduled_payment_failed` — Admin: Scheduled Payment Failed

Trigger event — scheduled.payment.failed
Audience — Admin
Module gate — Scheduled Payments (Pro)

Available merge tags (39 tags across 5 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

Scheduled payment

Tag	Renders
	Amount of the upcoming scheduled charge with currency.
	When the next scheduled charge will run.
	Humanised type (Deposit, Final, Installment 2 of 4 ...).
	Provided by the gateway when a scheduled charge fails.
	Intro block for the payment-failure email body.
	Closing block prompting the customer to update payment.

`trip_reminder` — Trip Reminder

Trigger event — reminder.trip
Audience — Customer

Available merge tags (36 tags across 5 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

Reminder & review

Tag	Renders
	Days remaining until departure.
	Configured number of days before the trip when the reminder fires.
	Optional extra block appended to reminder emails (packing list, etc.).

`review_request` — Review Request

Trigger event — marketing.review_request
Audience — Customer

Available merge tags (35 tags across 5 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer last name only.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Internal numeric booking identifier.
	Link to view the booking in My Account.
	pending / confirmed / cancelled / completed.
	unpaid / partial / paid / refunded.
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.
	Departure date formatted per site settings.
	Number of travelers on the booking.
	Plain-text list of traveler names.
	HTML-formatted list of traveler names.
	Dynamic Form Field answers per traveler, rendered as HTML.
	Booking-level Dynamic Form Field answers as HTML.
	Customer-entered special requests text.
	Special requests with line breaks preserved.
	Date the trip / booking was marked completed.

Payment

Tag	Renders
	Total cost with currency symbol — preferred over total_amount.
	Remaining balance with currency symbol.
	ISO 4217 currency code (e.g. USD).
	Internal gateway slug — stripe / paypal / razorpay etc.
	Human-readable gateway name — Stripe, PayPal etc.
	full / deposit / partial — raw value.
	Humanised schedule (e.g. Deposit, Full Payment).

Reminder & review

Tag	Renders
	Public link the customer opens to leave a review.

`enquiry_received` — Enquiry Received

Trigger event — enquiry.created
Audience — Customer

Available merge tags (16 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.

Enquiry

Tag	Renders
	Internal numeric enquiry identifier.
	When the enquiry was submitted.
	Subject line the customer provided.
	Customer message body (sanitised, line breaks preserved).
	First message in the enquiry thread (no line-break escaping).

`enquiry_admin` — Admin: New Enquiry

Trigger event — enquiry.created
Audience — Admin

Available merge tags (16 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.

Enquiry

Tag	Renders
	Internal numeric enquiry identifier.
	When the enquiry was submitted.
	Subject line the customer provided.
	Customer message body (sanitised, line breaks preserved).
	First message in the enquiry thread (no line-break escaping).

`enquiry_response` — Enquiry Response

Trigger event — enquiry.responded
Audience — Customer

Available merge tags (19 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer email address.
	Customer phone number.

Booking

Tag	Renders
	Title of the trip the booking / enquiry is for.
	Public link to the trip detail page.

Enquiry

Tag	Renders
	Internal numeric enquiry identifier.
	When the enquiry was submitted.
	Subject line the customer provided.
	Customer message body (sanitised, line breaks preserved).
	First message in the enquiry thread (no line-break escaping).
	Operator's typed reply (alias of response_message).
	Operator's typed reply.
	When the reply was sent.

`customer_email_verification` — Email Verification

Trigger event — account.email_verification
Audience — Customer

Available merge tags (13 tags across 3 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer first name only.
	Customer email address.

Account / verification

Tag	Renders
	Magic link the customer opens to verify their email.
	Opening sentence (registration / resend variant).
	Disclaimer for unintended recipients.
	Link-expiry messaging block (consent / verification emails).

`trip_consent_request` — Trip Consent Request

Trigger event — consent.requested
Audience — Customer
Module gate — Trip Consent (Pro)

Available merge tags (14 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Title of the trip the booking / enquiry is for.
	Departure date formatted per site settings.

Trip consent

Tag	Renders
	Traveler receiving the consent email.
	Title of the consent form.
	URL to open and sign the form.
	Shown only on admin test sends.

Account / verification

Tag	Renders
	Link-expiry messaging block (consent / verification emails).

`abandoned_booking_recovery_first` — Abandoned Recovery — 1h

Trigger event — booking.abandoned_recovery
Audience — Customer
Module gate — Abandoned Booking Recovery (Pro)

Available merge tags (13 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer email address.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Title of the trip the booking / enquiry is for.

Abandoned recovery

Tag	Renders
	Resume the abandoned checkout from the customer email.
	Sequence-stage label (First, Second, Final).
	Lead paragraph specific to each recovery email.

`abandoned_booking_recovery_second` — Abandoned Recovery — 1d

Trigger event — booking.abandoned_recovery
Audience — Customer
Module gate — Abandoned Booking Recovery (Pro)

Available merge tags (13 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer email address.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Title of the trip the booking / enquiry is for.

Abandoned recovery

Tag	Renders
	Resume the abandoned checkout from the customer email.
	Sequence-stage label (First, Second, Final).
	Lead paragraph specific to each recovery email.

`abandoned_booking_recovery_final` — Abandoned Recovery — 3d

Trigger event — booking.abandoned_recovery
Audience — Customer
Module gate — Abandoned Booking Recovery (Pro)

Available merge tags (13 tags across 4 groups)

Universal

Tag	Renders
	Your website name (from WordPress Site Title).
	Your website home URL.
	Site administrator email address.
	Link to the Yatra admin dashboard.
	Today's date formatted per the site's date format.
	Current four-digit year.

Customer

Tag	Renders
	Full name (first + last) of the customer / enquirer.
	Customer email address.

Booking

Tag	Renders
	Customer-visible booking code (e.g. YTR-12345).
	Title of the trip the booking / enquiry is for.

Abandoned recovery

Tag	Renders
	Resume the abandoned checkout from the customer email.
	Sequence-stage label (First, Second, Final).
	Lead paragraph specific to each recovery email.

Sequences PRO

PROEmail Automation — multi-step sequences

Trigger a sequence on booking confirmed → wait 7 days → send "tips for your upcoming trip" → wait until 1 day before travel → send "weather + packing list" → wait until day after travel → send "leave a review" — all without a separate marketing tool.

Unlock sequences →

Sequences tab — multi-step automation list with stats

Open the Sequences tab (visible only with the Email Automation module on).

Each sequence has:

Field	Notes
Name	Internal label.
Trigger event	One of `booking.created`, `booking.confirmed`, `booking.cancelled`, `booking.completed`, `payment.received`, `payment.reminder`, etc.
Audience filters	Limit to customers from specific destinations / categories / countries / trip types.
Steps	1 or more steps; each has a delay (minutes / hours / days, relative to the trigger or to the previous step) and a template.
Active toggle	Pause or activate the whole sequence site-wide without deleting it.

Sequence stats

Per-sequence: number of customers entered, number completed, opens, clicks, unsubscribes — populated from ESP webhooks (when your transport plugin posts opens/clicks back to Yatra).

Email logs PRO

Email logs tab — every send, with status, recipient, template

Every email send is recorded with:

Timestamp
Recipient
Template key
Status — sent / failed / bounced / opened (when ESP webhooks are wired up)
ESP response code — for debugging delivery failures
Subject — final rendered subject after merge tags

Filter by status, by template, or by date range. Click a row for the full payload (rendered HTML, headers, merge-tag values).

Useful when a customer says "I didn't get an email" — the log shows whether it actually sent and the ESP response.

Test a template

Three ways, in order of fidelity:

Preview button in the template editor — renders against the Sample Data Service (realistic booking, customer, trip data without sending).
Send a test email — most templates expose a Send test to admin email button.
End-to-end — book a trip yourself in a private window and watch the Booking Confirmation + Payment Received + Admin: New Booking emails actually land in the configured inboxes.

Email debug log

Enable Debug mode under Settings → Advanced. With it on, Yatra also writes a copy of every send to wp-content/uploads/yatra/email-debug.log.

Where templates are stored

Item	Location in WP-options
Per-template ON/OFF flag	`yatra_email_template_<slug>` (e.g. `yatra_email_template_booking`)
Per-template subject	`yatra_email_tpl_<slug>_subject` (e.g. `yatra_email_tpl_booking_subject`)
Per-template body HTML	`yatra_email_tpl_<slug>_body`
Global delivery settings	`yatra_email_from_name`, `yatra_email_from_email`, `yatra_email_reply_to`, `yatra_admin_email`
Sequences (Pro)	Database table `wp_yatra_email_sequences`
Email logs (Pro)	Database table `wp_yatra_email_logs`

You can read/write these from code via SettingsService::get() / update_option(). Default content lives in app/Services/EmailTemplateDefaults.php; the runtime renderer is EmailService and TransactionalEmailTemplateService.

What's next

Pro modules — toggle Email Automation, Trip Consent, Scheduled Payments, Abandoned Booking Recovery.
Settings → Advanced — debug mode, logging toggles.
Hooks & filters — every action / filter the email pipeline fires.
Troubleshooting — fixing bounced or missing email.

Email & notifications ​

The Email hub ​

Delivery settings ​

Templates ​

The 25 transactional templates ​

Booking lifecycle (customer) ​

Booking lifecycle (admin) ​

Payment ​

Reminders & marketing ​

Enquiries ​

Account & consent ​

Abandoned booking recovery PRO ​

Edit a template ​

Top of the page ​

Settings section ​

Subject & body ​

Available merge tags ​

Universal tags (every template) ​

Customer tags ​

Booking tags ​

Money tags ​

Payment-event tags ​

Scheduled-payment tags PRO ​

Reminder & review tags ​

Enquiry tags ​

Trip consent tags PRO ​

Account / verification tags ​

Abandoned-recovery tags PRO ​

Extending the registry ​

Per-event reference ​

booking.created — Booking Created ​

booking.confirmed — Booking Confirmed ​

booking.cancelled — Booking Cancelled ​

booking.completed — Trip Completed ​

booking.expired — Booking Expired (Non-payment) ​

payment.received — Payment Received ​

payment.reminder — Payment Reminder ​

reminder.trip — Trip Reminder ​

marketing.review_request — Review Request ​

enquiry.created — Enquiry Received ​

enquiry.responded — Enquiry Response ​

consent.requested — Trip Consent Requested ​

account.email_verification — Customer Email Verification ​

scheduled.payment.reminder — Scheduled Payment Reminder ​

scheduled.payment.succeeded — Scheduled Payment Succeeded ​

scheduled.payment.failed — Scheduled Payment Failed ​

booking.abandoned_recovery — Abandoned Checkout Recovery ​

Per-template merge-tag reference ​

booking_confirmation — Booking Confirmation ​

new_booking — Legacy: New Booking ​

booking_confirmed — Legacy: Booking Confirmed ​

booking_cancelled — Booking Cancelled ​

booking_completed — Booking Completed ​

booking_expired_customer — Booking Expired ​

booking_payment — Legacy: Payment Received ​

admin_new_booking — Admin: New Booking ​

admin_payment_received — Admin: Payment Received ​

admin_booking_cancelled — Admin: Booking Cancelled ​

admin_booking_expired — Admin: Booking Expired ​

payment_received — Payment Received (customer) ​

payment_reminder — Payment Reminder ​

scheduled_payment_reminder — Scheduled Payment Reminder ​

scheduled_payment_succeeded — Scheduled Payment Received ​

scheduled_payment_failed — Scheduled Payment Failed ​

admin_scheduled_payment_failed — Admin: Scheduled Payment Failed ​

trip_reminder — Trip Reminder ​

review_request — Review Request ​

enquiry_received — Enquiry Received ​

enquiry_admin — Admin: New Enquiry ​

enquiry_response — Enquiry Response ​

customer_email_verification — Email Verification ​

trip_consent_request — Trip Consent Request ​

abandoned_booking_recovery_first — Abandoned Recovery — 1h ​

abandoned_booking_recovery_second — Abandoned Recovery — 1d ​

abandoned_booking_recovery_final — Abandoned Recovery — 3d ​

Sequences PRO ​

Sequence stats ​

Email logs PRO ​

Test a template ​

Where templates are stored ​

Email & notifications

The Email hub

Delivery settings

Templates

The 25 transactional templates

Booking lifecycle (customer)

Booking lifecycle (admin)

Payment

Reminders & marketing

Enquiries

Account & consent

Abandoned booking recovery PRO

Edit a template

Top of the page

Settings section

Subject & body

Available merge tags

Universal tags (every template)

Customer tags

Booking tags

Money tags

Payment-event tags

Scheduled-payment tags PRO

Reminder & review tags

Enquiry tags

Trip consent tags PRO

Account / verification tags

Abandoned-recovery tags PRO

Extending the registry

Per-event reference

`booking.created` — Booking Created

`booking.confirmed` — Booking Confirmed

`booking.cancelled` — Booking Cancelled

`booking.completed` — Trip Completed

`booking.expired` — Booking Expired (Non-payment)

`payment.received` — Payment Received

`payment.reminder` — Payment Reminder

`reminder.trip` — Trip Reminder

`marketing.review_request` — Review Request

`enquiry.created` — Enquiry Received

`enquiry.responded` — Enquiry Response

`consent.requested` — Trip Consent Requested

`account.email_verification` — Customer Email Verification

`scheduled.payment.reminder` — Scheduled Payment Reminder

`scheduled.payment.succeeded` — Scheduled Payment Succeeded

`scheduled.payment.failed` — Scheduled Payment Failed

`booking.abandoned_recovery` — Abandoned Checkout Recovery

Per-template merge-tag reference

`booking_confirmation` — Booking Confirmation

`new_booking` — Legacy: New Booking

`booking_confirmed` — Legacy: Booking Confirmed

`booking_cancelled` — Booking Cancelled

`booking_completed` — Booking Completed

`booking_expired_customer` — Booking Expired

`booking_payment` — Legacy: Payment Received

`admin_new_booking` — Admin: New Booking

`admin_payment_received` — Admin: Payment Received

`admin_booking_cancelled` — Admin: Booking Cancelled

`admin_booking_expired` — Admin: Booking Expired

`payment_received` — Payment Received (customer)

`payment_reminder` — Payment Reminder

`scheduled_payment_reminder` — Scheduled Payment Reminder

`scheduled_payment_succeeded` — Scheduled Payment Received

`scheduled_payment_failed` — Scheduled Payment Failed

`admin_scheduled_payment_failed` — Admin: Scheduled Payment Failed

`trip_reminder` — Trip Reminder

`review_request` — Review Request

`enquiry_received` — Enquiry Received

`enquiry_admin` — Admin: New Enquiry

`enquiry_response` — Enquiry Response

`customer_email_verification` — Email Verification

`trip_consent_request` — Trip Consent Request

`abandoned_booking_recovery_first` — Abandoned Recovery — 1h

`abandoned_booking_recovery_second` — Abandoned Recovery — 1d

`abandoned_booking_recovery_final` — Abandoned Recovery — 3d

Sequences PRO

Sequence stats

Email logs PRO

Test a template

Where templates are stored